We want to provide the best possible service to our patients. We want to hear your views, where you like the service or where things could be better. Please speak to the receptionists, or ask to speak to the Practice Manager. Should you have a complaint, this should be presented in writing and it will be dealt with under the NHS complaints procedure which requires us to acknowledge it within two days and a full response sent within 10 working days. A complaints package is available from the reception desk to assist you with any complaint you may have about health services in Croydon.