When The Surgery Is Closed
If you require health information or advice, NHS 111, a 24-hour advice line, is available on 111. If you phone the surgery outside normal hours, an answering machine will advise you of this number.
If you wish to speak to an emergency doctor, please phone 111 (Croydon Urgent Care Alliance) where an answering service will take your details and pass them on to one of the doctors or a deputising doctor who will deal with your problem. Calls will be recorded. Our out-of-hours service is provided by Croydon Urgent Care Alliance, located at Mayday Hospital, CR7 7YE between the hours of 18.30 to 08.30 weekdays and all day Saturday, Sunday and Monday to 08.30, and Bank Holidays.
Mental Health Crisis Line
A 24-hour line, run by community psychiatric nurses, is provided by South London & Maudsley NHS Trust.
Tel: 0800 318 7213
From April 2017, three ‘GP Hubs’ opened across the borough to treat children and adults with urgent care needs. The new ‘Hubs’ are open from 8am to 8pm 365 days a year. They can treat both minor injuries and minor illnesses.
People should call NHS 111 for an assessment to book an urgent appointment at a GP Hub. The hubs also offer walk-in services, but the NHS is encouraging people to ‘phone before you go’ to make sure you access the most appropriate service.
NHS 111 is staffed by highly-trained health advisors to direct people to the best medical care depending on their symptoms – including the GP Hubs where appropriate. NHS 111 is available 24 hours a day and is free to call from landlines or mobiles.
Appointments at any of the new GP Hubs will be available to people living and working in Croydon if they are unable to get an appointment with their own GP.
The improved services are part of a new contract with NHS Croydon Clinical Commissioning Group and the Croydon Urgent Care Alliance – a coalition of hospital doctors, nurses and local GPs. This means, that for the first time, emergency and urgent care services will be working together to provide more coordinated care and support right across the borough. It also means patients and GPs within the Hubs will benefit by having more services closer at hand.
Please note there is no longer a walk in minor injuries service at Edridge Road Community Health Centre.
How to get here
- East Croydon Medical Centre at 59 Addiscombe Road, Croydon CR0 6SD (open from 8am-8pm 365 days a year - this has replaced the Edridge Road walk in service)
- Purley War Memorial Hospital at 856 Brighton Road, Purley CR8 2YL (open from 8am-8pm 365 days a year - this is an expanded minor injuries unit)
- Parkway Health Centre, Parkway, New Addington CR0 0JA (open from 8am-8pm 365 days a year).
Access to Emergency Dentistry
The Croydon emergency dental service (Croydent) is available seven days a week for both registered and unregistered patients. Appointments must be made by phone between 18.30-21.30. Tel: 020 8401 3443
Access to Emergency Contraception
Emergency contraceptive pills can be taken up to 72 hours after unprotected sex. Emergency pills are available from local Family Planning clinics.
When to go to A&E or dial 999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood, loss of consciousness or suspected broken bones, go to your nearest Accident and emergency department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.
Dial 999 or go immediately to your nearest A&E department:
NHS Trust Hospital
530 London Road,
Kings College Hospital
King's College Hospital
NHS Trust Hospital
London SE5 9RS
St George’s Hospital
Find health help with NHS website and app
The NHS in Croydon and Merton has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.
Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now website and app can guide you to the service that will help you best.
Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them near you. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.
Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers.
The Apple and Android versions feature a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, and save their favourite Health Help Now pages to find them again in one click.
To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store. Why not download Health Help Now to your device now so you have it to hand when you need it?
If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.
Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.