How to give feedback or make a complaint about NHS Services
For help making a complaint or to provide feedback, please see information at: NHS England » Feedback and complaints about NHS services
There are two ways you can complain about NHS services:
- Directly with the NHS service provider (e.g. your GP surgery), or
- Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):
- Telephone 0800 026 6082
- Email contactus@swlondon.nhs.uk
- Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH
You cannot complain to both.
If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.