Patient Participation Group (PPG)

Our Patient Participation Group (PPG) is made up of patients who work with the staff to help ensure the best for our patients. It is your chance to contribute to the continuous improvement of the services we offer. It is a forum for patients to suggest positive ideas and voice concerns and a way to provide the patients perspective on all aspects of the surgery and the services we offer. The Members of the group meet quarterly with our team.

Our PPG Board of Directors

Rani Sundaram

Gavin Pershad

Janice Jell

We know our greatest strength is our patients, so we protect their well-being, ensure they are safe, healthy, enabled, engaged and valued for the diverse talents they bring to PPG. We encourage our PPG members to make positive impacts in our community by providing opportunities for volunteering and amplifying their support of causes they care about. We trust our people to make decisions in their work that align with our purpose. 

Three Key Shifts of Upper Norwood Group Practice (Patient Participation Group)

For patients:

• Patients can feel more responsible for their own health and wellbeing

• Have a better understanding of the practice and staff

• Have a greater appreciation of wider NHS policies

• Improve communication of broader patient issues

• Contribute to the practice on National Patient Survey results and Friends and Family Test feedback.

For the community:

• The patient population will have a body through which they can help others in need, they will get an idea of what is needed to improve healthcare

• Encourage the patient population to contribute feedback to the practice on National Patient Survey results and Friends and Family Test feedback

• The PPG can encourage health awareness and patient education to improve health within the community

For the practice:

• Help support and promote the practice’s aims and objectives

• Plan services jointly with patients to increase effectiveness

• Improve communication with patients

• Have a forum to suggest positive ideas and voice concerns

• PPGs can help in meeting targets and objectives.

Last Updated 12 Dec 2025 by Gavin Pershad

updated 10/12/25